Onboarding Decks & Client Communications

Welcome to Techsembly Introduction

 

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Page: Company Contact & Help
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of Contact & Help that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informed gu
Page: Customer Service
Customer Service Excellence Website Policies, Terms of Service Content Techsembly logo.png
Page: Customer Service Excellence
Please be aware the information provided below is an example of Customer Service Excellence that may be used to be edited and adapted accordingly to your company, brand, product, or service and thus only act as a genric informed guide whereby pertinent in
Page: Customer Service Questions & Answers
Frequent Customer Service Queries 1. Delivery Status - Order just placed /proper sign-off Dear <customer’s name> Thank you for your recent order on <Insert Brand Name>. When your parcel is shipped, you should receive a shipping notification with a trackin
Page: Customer Terms & Conditions
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of Terms & Conditions that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informe

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Page: Disclaimer
Legal disclaimer These sample templates are not legal advice and by using them you agree to this disclaimer. The materials below are for informational purposes only and do not constitute advertising, solicitation or legal advice. You should consult indepe

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Page: Featuring Storefront Products
Selecting Featured Products for your Storefront 1. From your Seller dashboard, go to Products -> Product Listings att_1_for_214958668.pngatt_2_for_214958668.png 2. Select the Product you would like to feature on your storefront. Scroll to ‘Feature’ and se
Page: Free Shipping/Delivery Guide
How to Set up a Free Delivery Over $X Amount Option Below is a list of the steps you need to follow to set up a price rule that allows for free delivery over a certain basket size: Screenshot 2021-03-29 at 14.13.27.png Then follow the steps as you usually
Page: Fulfilling Orders
Managing Orders STEP 1: Click on Order ID To view the order, go to Orders > Open Orders > Order ID. att_1_for_215056820.png STEP 2: Update Status to "Acknowledged" Click on the arrows to reveal the dropdown selection, then select "Acknowledged" and press

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Page: General Frequently Asked Questions (FAQ)
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of General Frequently Asked Questions that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as
Page: General Payment Security
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of Payment Security that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informed
Page: General Privacy Policy
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of Privacy Policy that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informed gu
Page: General Returns
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of Returns that may be used to be edited and adapted accordingly to your company, brand, product, or service and thus only act as a genric informed guide wh
Page: Glossary
A-D Name Definition Abandon Cart ( shopping cart abandonment) When a user adds a product to the online shopping cart of an e-commerce site but doesn't proceed to checkout and complete the purchase. Users may abandon because they aren't ready to buy. Inste

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Page: How-to-Guides

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Page: Managing Customer Questions
Please use the video tutorial guide below to get an idea of managing stock and customer queries. Videocast-4-Manage-stock-and-customer-Qs.mp4 Question Management Customers can reach you directly via the Ask Seller tab on your product listings. These conve
Page: Managing Inventory
Product Stocks This gives you an overview of your stock levels. Please go to one of the two following sections to manage your product inventory. You can adjust stock quantities on this table by simply entering a new number or using the up/down arrows. att
Page: Merchandising Guidelines
Good Practices #1: DO prioritise product images that look professional. Images on the first 4-5 pages should: att_11_for_197656653.png Have a lifestyle element OR Styled on a model OR att_8_for_197656653.png Styled on background & Have good lighting and a
Page: Merchant Training
Merchandising Guidelines Customer Service Questions & Answers
Page: Merchant Vendor onboarding process & briefs
Onboarding Questionnaire Prototype Development Requirements Creative Brief Onboarding Documentation Techsembly logo.png

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Page: Onboarding Decks & Client Communications
Welcome to Techsembly Introduction Techsembly logo.png
Page: Onboarding Questionnaire
Please take the time to carefully go through each of the below formats to fill out accordingly to identify the requirements specific to your profile needs. URL Domain Name Write the domain name here : A Uniform Resource Locator (URL) domain name, colloqui
Page: Onboarding Questionnaire - Single Storefront / Single Vendor
Please take the time to carefully go through each of the below formats to fill out accordingly to identify the requirements specific to your profile needs. URL Domain Name or Subdomain Name Write the domain name here : A Uniform Resource Locator (URL) dom

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Page: Page Builder Prototype Development Requirements
For the prototyping wireframe requirements, please could you provide the below list of images and logos. image-20210706-142550.png For the above styles please provide the following images:- Homepage Hero Banner : 1440 x 352 pixels Info: A hero image is a
Page: Partner Onboarding Guides
Storefront Setup Guide Uploading Products Guide Manage Inventory Guide Shipping Setup Guide Free Shipping/Delivery Guide Managing Customer Questions Guide Fulfilling Orders Guide Featuring Storefront Products Guide Techsembly logo.png

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Page: Shipping Set-Up
Please use the table of contents above, if you wish to navigate directly to the relevant content heading in the pages below, alternatively use the video tutorial guide below. Select Shipping Methods Videocast-3-Shipping-Methods.mp4 This shows you how to a
Page: Storefront Set-up
Please use the table of contents above, if you wish, to navigate directly to the relevant content heading in the pages below, alternatively use the video tutorial guide below. Setting Up Your Profile https://drive.google.com/drive/u/1/folders/1K_hQH7CTTl8

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Home page: Techsembly
techsembly header.jpg Welcome to Techsemly’s knowledge base support A knowledge base is a shared resource of support help guides that your whole team can use to learn about setting up your marketplace platform. To start, you might want to: Use the indexin
Page: Techsembly Design Brief Template
TECHSEMBLY DESIGN BRIEF TEMPLATE We need a minimum of 3 working days to complete a brief. Project Title Client Name Brand Brand website Brief Owner Due Date Objective What are you looking to showcase? Multi-store (localisation)? Marketplace etc... CREATIV
Page: Techsembly Introduction
Welcome to Techsembly! We are so pleased to have you on board and are ready to take your eCommerce business to the next level and beyond. The Techsembly team provides seamless, feature-rich solutions that make it easy for you to focus on scaling your busi
Page: Terms of Delivery
Please read the disclaimer for all policies, terms & conditions Please be aware this is an example of Delivery that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informed guide wh

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Page: Upload Products
Uploading Products Please use the table of contents above, if you wish, to navigate directly to the relevant content heading in the pages below, alternatively use the video tutorial guide below. Videocast-2-Upload-Product-Images.mp4 Section A: Product Det

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Page: Website Content
These sample templates are not legal advice and by using them you agree to this disclaimer. The materials below are for informational purposes only and do not constitute advertising, solicitation or legal advice. You should consult independent legal advic

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Edit 03/21 Review 09/21
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