General Returns


Please read the disclaimer for all policies, terms & conditions

Please be aware this is an example of Returns that may be used to be edited and adapted accordingly to your company, brand, product, or service and thus only act as a genric informed guide whereby pertinent information may be inserted where marked <insert>

A refund or return policy is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. There is no legal obligation thus discretional, however, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. Normally one can find a refund policy online on a company website and on a purchase receipt and customers may or may not choose to shop at your store based on your refund policy.

A refund policy can be relatively straightforward by should answering the following questions:

  • How long does the customer have to return the item?

  • In what condition can items be returned?

  • Will a refund be issued, and if so, how much and what type (e.g. store credit or refund)?

  • How do exchanges work?

  • Do you accept returns or refunds for sale items?

  • Who will pay for shipping?

You can return or exchange any item* within <Insert Days, e.g. 14 days> from receipt of delivery.

If you wish to return a product, you will need to:

Contact the Seller directly and inform them of your order number and the item you wish to return. To contact the Seller, simply find the item you purchased on the site and click on ‘Ask Seller’, please remember to reference your order confirmation number in the correspondence.

Arrange to ship the product back to the Seller direct, using a trackable and signed for delivery service. <OPTIONAL. Insert who bears the charges. e.g. Please note, you will have to bear the cost for returning the product>.

Once a return has been received and accepted, <Insert Brand Name> will either arrange for a refund back to the original payment method, this may take up to 30 days to appear on your statement.

Items returned must be in their original condition.

*Products not eligible for a return or exchange include:

* Products marked “sale”;

* Personalised items that are specially made or ordered, with a specific name, fabric, message or other customised aspect;

* Perishable products, i.e. flowers and food goods;

* Personal products such as earrings and hair accessories;

* Homewares that are made up in your own choice of fabric or material, such as lampshades, throws, cushions and other items;

* Art, sculpture, ceramics and other creations that are often specially commissioned for the Buyer. (“closed-out products”) and

* Gift Vouchers.

If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and send the photo directly to the Seller. For all faulty items, you will be offered a replacement or repair, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. online credit card. Please allow up to 30 days for the refund to appear back on your statement. Store credit will be applied if the item was a gift.

 

 

 

 

Edit 03/21 Review 09/21
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