Terms of Delivery

Please read the disclaimer for all policies, terms & conditions

Please be aware this is an example of Delivery that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informed guide whereby pertinent information may be inserted where marked <insert>

Making sure of a robust, informative, and ease-of-use delivery guidance will ensure fewer customer surprises, disappointments, or complaints when ordering through your company’s website, and should highlight specific details and information that are not ambiguous or misleading to the client.

Delivery

We offer delivery to <List Locations>. <Delivery is included in the price, therefore the price you see is the price you pay. For some products, you may be able to upgrade to a faster delivery method at checkout. OR Delivery charges are applied at check-out and may vary depending upon the number of items in your basket and by Seller>.

We source products from across the globe and goods are delivered directly from our Sellers to you, therefore delivery times may vary by Seller and product. As a result, you may receive multiple deliveries at different times for one order. But whoever complained about receiving more than one gift? You can find the expected delivery time per item by visiting the product page on the <Insert Brand Name> website. As some products are coming from overseas you may expect longer delivery times on certain items, however, this will be specified on the product page.

Once an order has been dispatched, our Sellers will send out a shipping notification with a tracking number so you can track your orders from there. Alternatively, you can sign in to your account and under ‘View my Orders’, click on the relevant order and pull the tracking details from here.

Sellers aim to dispatch most orders within 1-2 business days of receipt, but for personalised or custom made items, please allow a longer delivery time. Please note, all delivery times are clearly displayed on the product page and also within the Seller’s Store.

If you have any concerns on the whereabouts of your parcel, you can contact the Seller by visiting the product page and click on the ‘Ask Seller’ tab. Although, please regularly check your mailbox as missed delivery cards have been known to go missing, so it could turn out that your parcel’s been waiting for you all along.

ATTEMPTED DELIVERY OR WRONG DELIVERY ADDRESS PROVIDED

In the event of you supplying a wrong delivery address, you will need to contact the Seller directly by finding the relevant product page and clicking on the ‘Ask Seller’ tab. Our Sellers will do their utmost to change the address if the item is yet to be dispatched. If however, a wrong delivery address has been supplied and the item gets resent to our Seller, they will be able to resend this for you but the shipping cost will need to be picked up by you. If it gets returned as a result of a wrong address and you no longer wish to receive the item, the Seller will be able to issue you a refund, excluding the shipping costs incurred by them.

If an attempted delivery has been made, you can contact the shipping provider to ask for redelivery or collect from your local post office. However, if the item has not been collected in time and gets redelivered back to the sender, our Sellers will be able to re-deliver this to you, but the shipping cost will need to be picked up by you.

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Seller will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the Seller will be in touch again to let you know when to expect delivery.