Customer Terms & Conditions

Welcome to <Insert Brand Name>’s Terms and Conditions. No one likes terms and conditions, but we aim to keep them as simple and straightforward as possible.

By visiting the <Insert Brand Name> Website and purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions. If you do not agree to these Terms and Conditions, sadly you may not continue to use our Website. These Terms & Conditions apply to all customers of the Website.

ABOUT US

<Insert Brand Name> is an online marketplace and acts as a broker between selected Sellers and our Customers, and so in addition to these Terms and Conditions, you should also review any further conditions provided on a Seller’s store or the product page.

ACCESSING OUR WEBSITE

Access to the Service is not guaranteed and we reserve the right to withdraw or amend the Services we provide without notice. We will not be liable if for any reason any of the Services are unavailable for a period of time.

If you set, or are provided with a password or any other piece of confidential information as part of our security procedures, you must treat such information as confidential, and not disclose such information to any third party. We will assume that any use of this website made using your user name and password is you, and <Insert Brand Name> will not be responsible for any such use, except where you have notified us in writing. 

When accessing the website, you must also ensure:

That your computer hardware and software is up-to-date and virus-free; 

You don’t misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material, which is or may become malicious or technologically harmful.

Not to attempt to gain unauthorised access to <Insert Brand Name>’s Website, the server on which the Website is stored or any server, computer or database connected to <<Insert Brand Name>>’s Website. 

ORDERS

<Insert Brand Name> does not sell products directly to our Customers; instead, we act as the broker between our Sellers and our Customers. Products are sent directly to you from our Sellers, and within one order, products may be sourced from multiple Sellers, therefore packaging and delivery times may vary. 

Please note that when you purchase a product, the resulting legal contract is between you and our Seller and such contract shall comprise of these Customer Terms and Conditions, the email confirmation of your order, and the applicable details on the product page, which you agree to be bound by all.

If there is any conflict or inconsistency between these and the Seller’s Terms and Conditions, these Customer Terms and Conditions shall prevail to the extent of the conflict or inconsistency.

OUR SELLERS

<Insert Brand Name> is not responsible for any product listings provided by our Sellers. The product information featured on this site is owned by our Sellers. Whilst we have carefully sourced the most unique and highly regarded Sellers, we cannot be responsible for the information they provide or the quality of the final product delivered, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against our Sellers. 

<Insert Brand Name> will only share your name, telephone number and address details with Sellers for delivery purposes only. You will not receive any further correspondence from our Sellers, other than for the completion of your order.

PRICING & SUPPLY MANAGEMENT

Prices on the Website are subject to change. As <<Insert Brand Name>> is sourcing products from global destinations, at times, the price may change for a product without notice to account for the latest exchange rates or any additional charges incurred by <<Insert Brand Name>> or our Sellers.

Sellers reserve the right but are not obligated, to limit the sales of products or Services to any person, geographic region, or jurisdiction. Sellers reserve the right to limit the quantities of any products or services that they offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of our Sellers or <Insert Brand Name>. <Insert Brand Name> reserves the right to discontinue any product at any time. 

PAYMENT

<Insert Brand Name> uses Stripe to take payment. Stripe is a full-stack payment platform that allows the flexibility to utilize payments via all major credit cards and wallets (such as Apple Pay and Google Pay), across global markets via its Multi-Currency capability. Credit card information is always encrypted during transfer over networks.

In processing your payment, we act in the capacity as a commercial broker to our Sellers. Our Sellers accept that valid payment from you to us settles any obligation for you to pay our Sellers directly. 

You agree to provide current, complete and accurate purchase and account information for all purchases made on our Website. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Should you wish to return an item, then you may do so, subject to our Returns policy.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please <click here - insert URL link to page>.

DELIVERY

Upon notification of a Customer Order, the Seller will aim to fulfil the Order by shipping the relevant product within <Insert Timeline - e.g. X business days> or within such other period as specified in the Sellers Store or product page, as some products may take longer to ship.

RETURNS

Customers can return or exchange any item, within reason, within <Insert time period: e.g. 14 days from receipt>*. 

If a Customer wishes to return a product, the Customer will need to notify <Insert Brand Name>’s Sellers direct and the Customer will need to arrange for shipment of the product back to the Seller. The Customer will be required to use a trackable or signed for delivery service, <at the Customer's own cost>. Once a return has been received and accepted by the Seller, <<Insert Brand Name>>will either arrange for a refund or an Online Credit to be issued to the Customer. 

*Products not eligible for a return or exchange, include: 

Products marked “sale”; 

Personalised items that are specially made, or ordered, with a specific name, fabric, message or another customized aspect; 

Perishable products, i.e. flowers and food goods;

Personal products such as earrings and hair accessories; 

Homewares that are made up in your own choice of fabric or material, such as lampshades, throws, cushions, and other items; and 

Art, sculpture, ceramics, and other creations are often specially commissioned for the Buyer. (“Closed-out products”). 

If a product is faulty, the Customer will be required to take photo proof of the faulty product within two days of receipt of delivery and send it directly to the Seller. The Customer will be offered a replacement or repair for any faulty product or a full refund. 

Any refunds will be credited back to the Customer using their original payment method, e.g. credit card. Please note, it can take up to 30 days for the credit to appear back on your credit card or via your original payment method.

PROMOTIONAL CODES

Promotional codes provided to you by <Insert Website Domain Name> or our Sellers or affiliates will be subject to the value, exclusions and limitations as notified at the time of delivery, and may be valid for limited periods.

Your use of any Promotional Code on the Website is subject to <Insert Brand Name>’s standard terms and conditions and privacy policy.

The Promotional Code is valid only for qualifying purchases made on the Site. A qualifying purchase means the purchase of the specified product or products in accordance with the conditions notified to you at the time you were provided with the Promo Code. A Promotional Code may only be used once per qualifying transaction and is applied to the transaction as a whole.

To redeem the Promotional Code, you simply type the Promotional Code into the promotional code field in the check-out section of the Site, click the validate button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you fail to enter the Promotional Code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the Site.

You may not redeem or exchange the Promotional Code or applicable discount for cash. You may not use or combine the Promotional Code with any other promotions unless permitted.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to anyone or any third party by reason of so refusing or cancelling any transaction after processing has begun.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless <<Insert Brand Name>> and our Sellers, directors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyer fees, made by any third-party due to or arising out of your breach of these Terms and Conditions.

INTELLECTUAL PROPERTY RIGHTS

<Insert Brand Name> or its licensors retain ownership of all Intellectual Property Rights to the Website. Except as expressly permitted, you will not use or reproduce <Insert Brand Name>’ name, logo or trademarks without <Insert Brand Name>’s prior written approval.

UPDATES TO OUR TERMS & CONDITIONS

From time to time we may alter the Websites Terms & Conditions. You will always be able to review the most current version of the Terms & Conditions at any time on this page. 

<Insert Brand Name> reserves the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this Website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of <Insert Country, e.g. the Republic of Singapore>.

CONTACT INFORMATION

<Insert Brand Name> is a <Insert Country> registered business, <Registered Address>. Registration number <Insert Registration No>.

Contact or questions about these Terms & Conditions can be made to <Insert Brand Name> at <Insert Customer Service Email Address>. 

Definitions and Interpretations

<Insert Brand Name> refers to <Insert Brand Name>, company number <Insert Business Registration Number>, registered in <Insert Country>.

Website refers to <Insert Domain Name>

Service - <Insert Brand Name> sources <<Insert what you sell, e.g. unique products>> from Sellers across the globe and acts as a broker between its Customers and Sellers. Products are shipped by the Seller directly to the Customer, whereby <Insert Brand Name> acts purely as the agent between the Seller and the Customer. 

Customer refers to the Person who places an order on the <Insert Brand Name> Website.

Customer Order refers to the order placed by a Customer on the Website.

Online Credit means a Customer credit note for use on the Website .

Seller means a company that has a shop front on the Website, located at URL <Insert Business Domain Name>

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