Company Contact & Help

Please read the disclaimer for all policies, terms & conditions

Please be aware this is an example of Contact & Help that may be used to be edited and adapted accordingly to your company, brand, product or service and thus only act as a genric informed guide whereby pertinent information may be inserted where marked <insert>

The contact page provides useful information to your clients needing to understand how to get into contact with a representative of your company in order to resolve any issues or provide additional information sought, which highlights better business practices and customer service.

Contact & Help

If you have a question about any of the products on the site, please contact the relevant Seller by visiting the product page and clicking the 'Ask Seller' tab/button.

If you have a question about your order, please log into your account and visit 'My Orders' <Insert URL for account login page, e.g. https://xxx.com/signin>. Click onto the relevant order, then click the 'Contact Seller' button beside the product you wish to enquire about. This will connect you directly with the relevant Seller, to ensure you get a speedy response to your enquiry.

If you don’t have an account and checked out as a guest user, navigate to the relevant product page and click the “Ask Seller” tab/button found under the product name. Please remember to include the order number from your confirmation email.

Our Partners aim to respond to all enquiries within <e.g. 24 hours>.

To ensure the Partner's response reaches your inbox and doesn't end up in spam or junk, please add our email address, <Insert Brand Email>, to your email address book.

Alternatively, if you aren't able to speak with our Partner or want to contact <Insert Brand Name>, you can contact us here:

Our working hours are:

Monday - Friday: 09:00 - 17:30

Saturdays, Sundays and Public Holidays: Closed

You can reach out to us by chat, phone on <Insert Phone Number> or email us at <Insert Customer Service Email Address> and our customer service team will get in touch as soon as possible.

Chat will appear on the bottom right corner of this page if the service is open.

You can also write to us at <Insert Business Address>

We’ll be very happy to help.