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Please login to your Vendor dashboard and navigate to “Conversation, All Questions”. To respond to the customer, select the query and you will be brought to the page with a text box.
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How do I know what product the customer is referring to?
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As soon as an order comes in, please ensure you acknowledge the order within 24 hours, so we know you have received it.
Try to fulfill the order as quickly as possible and within the delivery lead times advertised.
Once the order has been shipped, please drop the URL and Shipping reference into your Vendor dashboard and mark the order as shipped. This will trigger an “order shipment” email to the customer with the tracking details, so your customers can get excited about the product that is en route!
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Vacation mode: if you are unable to fulfill orders for any reason for a period of time, please enable your shop’s vacation mode in Settings > Profile. This will remove your products from the website for the period you are away.
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If a customer has received an item and it’s faulty, please ask them to send a picture within 48 hours from receipt of purchase, and replace or refund the item as soon as possible if it turns out to be unfit for purpose.
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