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How does the website work?
<Insert Brand Name> have searched far and wide for the very best products and brands to provide our customers with a one-stop luxury <Insert Site Description, e.g. Fashion Destination>. We are a marketplace, so although you place your order through us, your products will be sent directly from our wonderful Global Sellers. It may be that you have ordered a number of goods from multiple Sellers so the delivery time for each product will vary depending upon location, item and whether any personalisation is required. All delivery times are displayed on the Seller’s Product Page and at Check Out.
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What forms of payment do you accept?
<Insert Brand Name> accepts all major credit cards including Google and Apple Pay.
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You can find the expected delivery time per item by visiting the product page on the <Insert Brand Name>website. As some products are coming from overseas you may expect longer delivery times on certain items, this information will be specified on the product page. Sellers aim to dispatch most orders within <Specify Your Guidelines, e.g. 1-2 business days> of receipt, and for personalised or custom made items, delivery is specified on the Sellers Store or product page.
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If you wish to return a product, you will need to:
Contact the Seller directly and inform them of your order number and the item you wish to return.
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Once a return has been received and accepted, <Insert Brand Name>will either arrange for a refund back to the original payment method, this may take up to 30 days to appear on your statement.
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