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Please read the disclaimer for all policies, terms & conditions |
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The topmost factor for the success of any e-Commerce is customer experience and thus a prerequisite to a thorough frequently asked questions (FAQs) section, which helps in 7 ways:-
1) Improves the user experience, thus addressing their frequently asked questions keeps them informed about your products or services which results in better customer service, and trust of your company or brand.
2) Identifies you as an expert, and increases the likelihood of a casual visitor converting into a customer, as they are more likely to buy from an established business that they consider legitimate and professional.
3) Improves site navigation. Integral to the site, as each question can be hyper-linked to the relevant product, service or page within your site to redirect your customer to relevant content and solutions.
4) Increases conversions as most online buyers have some or the other queries related to your product, its size, the delivery options, and more, which If such queries are addressed appropriately and timely drive conversion results.
5) Saves time and money on customer services and technical support, without the need for e-mails and phone calls with answers readily available, in a timely fashion.
6) Boosts SEO results. Undoubtedly, (FAQs) have a massive impact on SEO. When you include FAQs exactly the way they’re asked on the search engines, it can help you boost your product keyword rankings.
7) Site Analysis. Checking your visitor data analytics will yield some insights into where your visitors came from, how long they stayed on your FAQ page, what interested them and where they went afterwards and thus you can adjust relevant to their enquiries.
General Frequently Asked Questions
How does the website work?
<Insert Brand Name> have searched far and wide for the very best products and brands to provide our customers with a one-stop luxury <Insert Site Description, e.g. Fashion Destination>. We are a marketplace, so although you place your order through us, your products will be sent directly from our wonderful Global Sellers. It may be that you have ordered a number of goods from multiple Sellers so the delivery time for each product will vary depending upon location, item and whether any personalisation is required. All delivery times are displayed on the Seller’s Product Page and at Check Out.
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What forms of payment do you accept?
<Insert Brand Name> accepts all major credit cards including Google and Apple Pay.
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You can find the expected delivery time per item by visiting the product page on the <Insert Brand Name>website. As some products are coming from overseas you may expect longer delivery times on certain items, this information will be specified on the product page. Sellers aim to dispatch most orders within <Specify Your Guidelines, e.g. 1-2 business days> of receipt, and for personalised or custom made items, delivery is specified on the Sellers Store or product page.
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If you wish to return a product, you will need to:
Contact the Seller directly and inform them of your order number and the item you wish to return.
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Once a return has been received and accepted, <Insert Brand Name>will either arrange for a refund back to the original payment method, this may take up to 30 days to appear on your statement.
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